Privacy Policy

Welcome to Maison et Santé (“Maison et Santé”, "Company", "We" or “Our”). Maison et Santé respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”).

This Privacy Policy describes the types of information we may collect from you or that you may provide when you (i) use any Maison et Santé website, mobile application(s) and other online services (collectively, “Technology Service”) that link to or explicitly references this Privacy Policy, (ii) use the Services as described in the Maison et Santé written agreement or enrollment forms (the “Services”), and (iii) Maison et Santé’s practices for collecting, using, maintaining, protecting, and disclosing that information. Further, in the event Maison et Santé offers a Technology Service that does not reference or link to a Maison et Santé privacy policy, this Privacy Policy will apply to such Technology Service.

Please read this Privacy Policy carefully to understand the Maison et Santé’s policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Technology Service or the Services. By accessing or using a Technology Service and/or the Services you agree to this Privacy Policy.

This Privacy Policy may change from time to time (see the section entitled Updates to Our Privacy Policy). Your continued use of the Technology Service and/or the Services after we make changes or updates to this Privacy Policy is deemed to be acceptance of those changes and/or updates, so please check this Privacy Policy periodically for any updates or changes.

INFORMATION COLLECTION PRACTICES

Collection and Use of Personal Information

When you use Maison et Santé’s Technology Services and/or the Services we collect data and information from you that can be used to identify you ("Personal Information"). When you voluntarily submit your Personal Information on the Technology Service or through any Technology Service interactive features (e.g., web chat), or when you otherwise contact us (e.g., email), or when you provide information in connection with your membership documents to facilitate use of the Services, you are giving your consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy. Personal Information includes, but is not limited to, name, address, driver's license number, e-mail address, telephone number and other information you choose to provide when creating an account, participating in any interactive features, or filling out a Technology Service related online form, or Services related membership agreement.  

We may use the Personal Information that we collect from you or that you provide to us: (i) in accordance with the Technology Service and/or Services respective terms of use; (ii) to provide customer support services; (iii) to provide you with technical support services; (iv) to perform updates and/or improvements to the Technology Service and/or related services; (v) to provide you with related security alerts; (vi) to perform analytics related to the Technology Service and/or Services; (vii) to personalize your access to and use of the Technology Service and/or Services; (viii) to prevent illegal or fraudulent activities including without limitation fraud detection, security enhancements, investigate security incidents or other unauthorized access attempts; (ix) to provide you with information about Maison et Santé and its offerings, products, Services and events; (x) to respond to your questions; (xi) in connection with Technology Service related registration to enable us to present our Technology Service and its contents to you; (xii) in any other way we may describe when you provide the Personal Information; (xiii) for any legally permissible purposes in aggregated format that has been otherwise de-identified so that such Personal Information cannot be reasonably used to identify you; and (xiv) for other legally permissible activities with your consent.  

Collection and Use of Non-Personal Information

When you access our Technology Service, we also collect anonymous “Non-Personal Information” that does not identify you personally but does provide us with access and usage data such as: (i) log information (e.g., browser agent, Internet Protocol (IP) address, Internet domain, and the dates and times that you access the Technology Service); (ii) location information (e.g., precise location of your device in accordance with device permissions); (iii) device information (e.g., information about the computer or mobile device being used to access the Technology Service, operating system information, unique device identifiers); and (iv) access and usage information obtained from cookies and other automated data collection technologies (see the section below in this Privacy Policy entitled Information we Collect Through Automatic Data Technologies).  This user data helps us analyze and improve the user’s experience on the Technology Service and the service(s) we provide.

How and When We Collect Information

We collect information directly at the time when you provide it to us (e.g., account registration, sign-up forms, emails, search queries on the Technology Service, Monthly Membership Agreement enrollment for use of the Services).  We also collect information automatically as you navigate through the Technology Service.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Technology Service, we reserve the right to monitor your use of the Technology Service through the use of automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Technology Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Technology Service.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical Non-Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways. It helps us to improve our Technology Service and to deliver a better and more personalized service by enabling us to:

• Store information about your preferences, allowing us to customize our Technology Service according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Technology Service.

Cookies and Related Technologies:

The technologies we use for automatic data collection may include:

• Cookies. A cookie is a small file placed on the hard drive of your computer. General types of cookies include:
• Persistent Cookies are stored by a web browser and remain after you close your browser. These cookies may collect or transmit information every time you use our Technology Service until such cookies are manually cleared or reach an expiration date. We typically use persistent cookies when we need to know who you are for more than one session (for example, to remember your preferences for the next time you access our Technology Service or to help make navigation of our Technology Service easier given your prior visits).
• Session Cookies typically disappear once you close your mobile application or browser.
• Flash Cookies are local stored objects that collect and store information about your preferences and navigation to, from, and on our Technology Service. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see the section of this Privacy Policy entitled Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Technology Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Maison et Santé, for example, to count users who have visited those pages or opened an email and for other related website statistics that help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our website.
• Ability to accept or decline Cookies.  You may refuse to accept or decline cookies by activating the appropriate setting on your web browser. However, if you select the setting to reject or decline cookies you may be unable to access certain parts of our Technology Service. Further, your device and its operating system may not allow you to delete or block all cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Technology Service.

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Technology Service are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Technology Service. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party directly. We may also use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences.

We reserve the right to use third party web analytics services that use third party cookies (cookies passed by them, not by us) to collect Non-Personal Information about your use of this Technology Service.  These web analytics services may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the third party web analytics service’s behalf.

Sharing or Disclosure of Information

We will not sell any of your Personal Information to any outside organization. We only disclose your Personal Information to third parties as reasonably necessary to carry out the permitted uses described in this Privacy Policy.  For example, we may share Personal Information that we collect or you provide as described in this Privacy Policy to or in connection with the following:

• Affiliated Entities - To our subsidiaries and affiliates.
• Independently-Owned Physician Practices and other Service Providers - To contractors and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Examples include the independently-owned physician practices that provide certain medical services to Maison et Santé members.
• Successors - To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Maison et Santé assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Maison et Santé about our Technology Service users is among the assets transferred.
• Purpose Fulfillment - To fulfill the purpose for which you provide it.
• Disclosed Purposes - For any other purpose disclosed by us when you provide the Personal Information.
• Third-Party Advertising Partners – See the section in this Privacy Policy entitled Third-Party Use of Cookies.
• With your Consent or Opt-In – For example, see the section in this Privacy Policy entitled Use of Personal Information for Marketing Activities.

We may also disclose your Personal Information in connection with the following:

• Legal Process - To comply with any court order, subpoena, law, or legal process, including to respond to any government or regulatory request.
• Enforcement - To investigate, respond to, or enforce or apply our terms of use for the applicable Technology Service and other agreements, including for billing and collection purposes.
• Security - If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Maison et Santé, our customers, or others, or to detect, prevent, and address fraud or other illegal activity.

We also reserve the right to disclose or share Non-Personal Information and/or de-identified information without restriction.

Use of Personal Information for Marketing Activities

We may share Personal Information that we collect or you provide in connection with the following Maison et Santé and/or third party marketing activities (subject to your consent as described below):

• When Third Parties Act as a Marketing Affiliate, Partner or Reseller for Maison et Santé. We reserve the right to disclose your Personal Information to any of our (i) marketing affiliates or marketing partners that referred you to our Technology Service for purposes of sales by us, and (ii) resellers that may re-sell our products or services to you.  To the extent you provided your information to such referring marketing affiliates, marketing partners or resellers, the information you may have provided to them will also be subject to their privacy policies.
• When We Act as a Marketing Affiliate, Partner or Reseller for Others. We may act as a marketing affiliate, marketing partner, or reseller to a third party marketing partner for purposes of Maison et Santé selling their products or services to you, and we reserve the right to disclose your Personal Information to such third party marketing partners for purposes of transaction processing, order fulfillment, and support. These third party marketing partners may also email you regarding complimentary products or services, however, you have two ways to opt out of receiving these emails:  (i) contact us (through the Contact Us process described below) with a request to opt-out, or (ii) utilize the email unsubscribe option in the third party marketing partner’s email to you.
• Third Party Direct Marketing. We may provide you with the opportunity to receive promotional offers from specifically identified third-parties through their direct marketing efforts, but only if you explicitly consent (opt-in) to receive each offer.  If you explicitly consent (opt-in), your Personal Information will be shared only with the specifically identified third-party to enable them to provide you with the offer you have requested, and then only in connection with that specific promotion and not on a continual basis.  Any information that you provide in the process of registration or purchase will be transferred to these sites.  
• Third Party Policies and Practices.  We have no responsibility or liability for the policies and practices of these third parties including, without limitation, independently-owned physician practices that may be providing you with medical services.  You should review any privacy policies posted on any of these third party websites or otherwise pertaining to such third party services before providing information to them.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Browser Configuration. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts or aspects of the Technology Service may then be inaccessible or not function properly.
• NAI Targeted Ads Opt-Out. We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. For example, you can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

State Resident Rights and Choices.

In addition to U.S. federal laws, certain states provide their residents and consumers with additional rights and choices. To the extent not addressed elsewhere in this Privacy Policy, the following address some of these state requirements:

• California: California residents and consumers may have additional personal information rights and choices. Please see Your California Privacy Rights below for more information.
• Right of Access – Consumers have the right to confirm the processing of their personal data and to access their personal information, and obtain a copy of it in a readily useable format to the extent “technically feasible”.
• Right to Correct Inaccuracies – Consumers may request that inaccuracies in their personal information are corrected, considering the nature of the data and the business purposes in using it.
• Right to Deletion – Consumers have the right to delete personal information concerning the consumer.
• Right to Data Portability – Consumers have the right to obtain a copy of their data from Maison et Santé in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another entity up to twice per year.
• Right to Opt-Out – Consumers have the right to opt out of several different uses of their personal information, including: targeted advertising, sale of their personal information, and profiling for the purpose of making decisions with legal or similarly significant effects concerning the consumers.
• No sale of Personal Information - Maison et Santé does not sell your personal information as defined by the CPA.
• Targeted Advertising Opt-Outs - To opt out of targeted advertising online, please adjust your cookies settings to reject marketing cookies as described in the above Cookies and Related Technologies section.
• No sale of Personal Information - Maison et Santé does not sell your personal information as defined by the CTDPA.
• Targeted Advertising Opt-Outs - To opt out of targeted advertising online, please adjust your cookies settings to reject marketing cookies as described in the above Cookies and Related Technologies section.

RESIDENTS OF CALIFORNIA

Your California Privacy Rights

California consumers have the right to request any of the following information from Maison et Santé regarding Personal Information collected about you during the preceding 12 months:

• The categories of Personal Information collected about you.
• The categories of sources from which the Personal Information is collected.
• The business or commercial purpose for collecting or selling Personal Information.
• The categories of third parties with whom we share Personal Information, if any.
• The specific Personal Information collected about you.
• For Personal Information sold or disclosed to a third party for a business purpose, you have a right to know the categories of Personal Information about you that we sold and the categories of third parties to whom the Personal Information was sold; and the categories of Personal Information that we disclosed about you for a business purpose.

We will provide this information free of charge up to two (2) times in any twelve (12) month period within 45 days of receiving your verifiable request (including verification of your identity and your California residency), subject to delays and exclusions permitted by law.  Specific Personal Information about you or your account that is categorized as sensitive or confidential may be redacted.  

As a California resident, you have the right to request that we delete any Personal Information that we have collected about you.  We will honor this request subject to the range of exclusions permitted by law.  For example, we are not required to delete Personal Information if it is necessary to complete a transaction or reasonably used for an ongoing business relationship or if it is used internally in a lawful manner that is compatible with the context in which the consumer provided the information.

As a California resident, you also have the right to opt-out of the sale of your Personal Information to third parties. We do not sell your Personal Information.  However, we are permitted to share your Personal Information with a service provider.

If you are a California resident under the age of 18, and user of the Technology Service, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to Maison et Santé through the Contact Us process below. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

You can exercise your California privacy rights through the Contact Us process described below. We will not discriminate against you if you choose to exercise any of these rights.

INTERNATIONAL CONSIDERATIONS

Maison et Santé is based in the United States and will only process and store your Personal Information in the United States. Maison et Santé does not currently transfer or store any data or member information outside of the United States.  See the section below Data Storage and Processing in the United States for further information.

GENERAL PRIVACY TOPICS

Children Under the Age of 13

Our Technology Services are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information through the Technology Service. In accordance with the U.S. Children’s Online Privacy Policy (“COPPA”), we do not knowingly collect Personal Information from children under 13 through our Technology Service. If you are under 13, do not use or provide any information on this Technology Service or provide any information about yourself to us, including but not limited to your name, address, telephone number, or email address. If we learn we have collected or received Personal Information from a child under 13 through our Technology Service without verification of parental consent, we will delete that information.  

Data Security

We have implemented reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All Personal Information you provide to us is stored encrypted on our secure servers behind firewalls.

Where we have given you (or where you have chosen) a password for access to certain parts of our Technology Service, you are responsible for keeping this password confidential. You understand that the information you share in public areas may be viewed by any user of the Technology Service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Technology Service.

Data Storage and Processing in the United States

Any Personal Information which we may collect or use in connection with the Technology Services and/or Services will be stored and processed in our servers located only in the United States. Any Personal Information that we may transfer to any subcontractor is processed and stored here in the United States where Maison et Santé is based and not transferred outside of the United States. Maison et Santé and its service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.  We will take steps to ensure that your Personal Information receives an adequate level of protection in the jurisdictions in which we process it. For example, all stored data while at rest remains encrypted. If you reside outside the United States, by using this Technology Service you consent to the transfer of Personal Information outside your country of residence to the United States.

Updating Your Personal Information

If you are a registered user of the Technology Service and/or have enrolled with Maison et Santé to use the Services, you can review, change and/or correct your Personal Information you provide directly to us at any time by using the features within the Technology Service or submitting a written request through the Contact Us process described below or described in your Monthly Membership Agreement.  Please note that if you with to update or change any Personal Information that has come to us from your employer in connection with a separate services engagement, you will need to contact your employer directly to support your request.

HIPAA and Protected Health Information

In connection with your use of the Technology Services and/or the Services, Maison et Santé does not request, use, disclose or otherwise access any Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”).

Deactivating Your Account

At any time, you may request that we deactivate your account by contacting us through the Contact Us process described below. We will require you to provide information to confirm that the account you are requesting to deactivate is yours or that you have legal authority to make such request. Please also note, however, that we may retain certain cached or archived copies of your Personal Information as required by law or for legitimate business purposes for a certain period of time in accordance with applicable law.

Mobile Push Notifications; Alerts

If you are a registered user of the Technology Service and/or have entered into a Monthly Membership Agreement or other enrollment documents in connection with use of the Services, we may, with your consent, send promotional and non-promotional push notifications or alerts to your mobile device.  You can deactivate these messages at any time by changing the notification settings on your mobile device.

Email Messages; Promotional Communications; Opt-Outs

If you provide Maison et Santé with your e-mail address you may receive periodic messages from us with information specific to the Technology Service and/or the Services and required for the normal functioning of the Technology Service and/or use of the Services or for other Maison et Santé promotional communication purposes.  You may elect to opt-out of receiving promotional communications from Maison et Santé by following the instructions in those communications or by emailing us at the Contact Us information provided below of your election to opt-out. If you opt-out, we may still send non-promotional emails, such as those about your account or our ongoing business relations, as applicable.

Sale of Your Personal Information

Neither Maison et Santé nor our subcontractors will sell any of your Personal Information to any outside organization.

Links to Third Party Websites

The Technology Service may contain links to or from other websites. Please be aware that we are not responsible and do not have any liability for the privacy practices of third-party websites or third-party service providers (e.g., independently-owned physician practices). This Privacy Policy applies only to the Personal Information that Maison et Santé collects via its Technology Service and/or Services as described in this Policy. If you submit or otherwise provide Personal Information to any of these third-party websites, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policies and terms of use of any website you visit or link to or from the Technology Service or otherwise in connection with such third-party services.

Your E-Mails to Maison et Santé

We welcome e-mails from you, and, within the Technology Service, there may be e-mail boxes for your questions and comments. You may also send us email directly outside of the Technology Service. We may share the information you send to us via email with our Maison et Santé service center representatives, the Franchises, or other employees capable of addressing your questions and concerns, or certain third parties, as necessary to assist you.

Please note that non-encrypted internet e-mail sent by you may be accessed and viewed by unintended third parties without your knowledge and permission while in transit to us. If you elect to use e-mail to communicate information to us that you consider confidential you do so at your own risk, acknowledgment and agreement that Maison et Santé is not responsible for unauthorized access, losses, security incidents, or data breaches to the extent arising out of or otherwise related to such e-mail communications.

Updates to Our Privacy Policy

Maison et Santé reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. It is our policy to post any updates or modifications we make to our Privacy Policy with a notice on the Technology Service that the Privacy Policy has been updated. If we make material changes to how we treat our users' Personal Information, we will also notify you by email to the primary email address specified in your Maison et Santé account and/or through a notice on the Technology Service home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Technology Service and this Privacy Policy to check for any changes. Your continued use of this Technology Service indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we collect, use, share or protect the security of your Personal Information, please see the Contact Us page on our Technology Service, the terms of your Monthly Membership Agreement, or you may also submit your questions or requests in writing to Maison et Santé at:

Maison et Santé
Attn: Renée Westerhout
2115 Main Street, Santa Monica, CA 90405
 

E-mail: renee@maisonetsante.com